Your Visit

Covid Safety Information

COVID-19 – Welcoming you all back safely

We returned with a special Festival for 2021. Below are the guidelines we followed to ensure we could welcome everyone back safely.

Norfolk & Norwich Festival is following National Guidelines on Covid-19 to ensure that the 2021 Festival is delivered safely.

We have been planning a Festival for Covid-times for the last year. Some events have been created specifically with Covid in mind, some have been adapted to enable us to deliver them in a socially distanced manner and some of your usual favourite Festival elements will unfortunately be missing this year.

We are working hard to create a safe environment at all events throughout the Festival and guidance on how they will be operated will be updated here. Please check back for the latest information. We will also email you in advance of the event you have booked for to remind you of guidance and any changes to how the event will operate.

To keep you safe while you are at the Festival we will:

• Have limited capacity at all events

• Ask you for a contact phone number when booking to enable us to support the NHS Test and Trace scheme. Names and phone numbers will only be passed on to NHS test and trace if they request them, and will be deleted after 21 days after the Festival

• Provide socially distanced indoor seating layouts and will allocate plenty of space at outdoor events

• Require face coverings for audience and staff inside of venues. At outdoor events face coverings are encouraged

• Provide staggered arrival and departure times for many events. For some events you will book for a staggered arrival slot. Instructions for staggered departures will be made at the event

• Provide one-way systems where possible

• Provide signage and staff to remind everyone what is required – Give space, wash your hands and wear your face coverings

• Provide contactless ticketing and payments

• Provide hand sanitising stations

• Provide Track and Trace using the QR code or by speaking to a member of our team

• Accept advance booking only, even for the traditionally free outdoor programme, so that we can better control numbers of people attending an event

Festival events take place at various venues. Some venues may operate their own Covid-safe measures. We will endeavour to contact you via email regarding any specific measures. Always check the venue’s own website where possible.

This year we have made the much of the programme available for free or on a Pay What You Want basis. Not to encourage more audiences to attend, but to ensure anyone who wants to, can. We believe the power of the arts will help us all recover from this pandemic. We are a charity. If you are able to pay for your ticket or make a donation, your contribution will be welcome.

We thank you for your assistance and ask you help us make it a success by following all guidance provided to you in advance or at an event.

Read our Frequently Asked Questions here


When Not to Visit

Please do not visit us if you or a member of your household have any symptoms, have recently tested positive for Covid-19 or have been asked to isolate following a Test and Trace call.

We are offering refunds or ticket exchange, at no charge, to anyone who contacts us 3 hours prior to the performance that they cannot attend for the reasons given above.

Find out more about refunds and exchanges



The Main symptoms of COVID-19 are:

o a new continuous cough
o a high temperature
o a loss of, or change in, your normal sense of smell or taste (anosmia)

Norfolk & Norwich Festival brings tens of thousands of people together in celebration – it has been doing this for nearly 250 years. Through our arts education work, we lead and support celebration, creativity and curiosity in communities across Norfolk.

2021 offers hope for the creative sector, and as an arts charity, we are redoubling our efforts to share meaningful art and cultural experiences with people across Norfolk. We rely on support from our audiences, partners and supporters to continue to bring innovative and inspirational programming and commissioning to the region, and to empower those who might not otherwise have access to the life-changing power of the arts. Find out more about how you can support us, as an individual or as an organisation below.

Make a Donation to Norfolk & Norwich Festival

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