Your Visit

Access

Access

We want your Festival experience to be as enjoyable and accessible as possible. On this page you can find our large print and audio brochure, an access booking guide, and access information on our venues.

Click here for our NNF21 large-print programme

For more information, if you have specific access requirements or if you would like to give feedback please do get in touch by emailing access@nnfestival.org.uk.

Our office number is 01603 877750. Festival staff are working from home during the Covid-19 pandemic. Please leave a message and we will get back to you.

Booking Information

We seek to have accessible seating available at all our venues. Currently we offer wheelchair accessible seating and free tickets for Essential Companions or Personal Assistants.

 

Wheelchair Tickets

We aim to have wheelchair accessible seats at all Festival events.

How to book wheelchair accessible tickets online

  1. For some events you can simply select the ticket option Wheelchair.
  2. For other events, with reserved seating plans or limited wheelchair accessible space, before you look at events and select your tickets, to get access to wheelchair tickets you’ll need to login to your booking account and go to Other Preferences. Here check the box next to I’m a wheelchair user (electric) or I’m a wheelchair user (manual) and any other option which are relevant to you.
  3. Now have a look at the What’s on page and book your tickets.
  4. When you get to select your tickets, on a reserved plan, wheelchair accessible spaces will have a wheelchair symbol on them. On unreserved plans there will be the option to choose Wheelchair Users.
  5. On unreserved plans please purchase essential companion tickets or other members of your party in the general allocation, or area adjacent to the wheelchair user section chosen.

If you would prefer to do your booking over the phone, then give us a call on 01603 531800. The phone lines are open Monday – Thursday, 10am-5pm.

If you have any questions you can also email our Box Office at boxoffice@nnfestival.org.uk.

 

Essential Companion Tickets

Any audience member requiring a Personal Assistant or Essential Companion in order to attend a Festival event can get one free ticket.

How to book a free Essential Companion ticket online

  1. Before you look at the event and select your tickets, to get a free Essential Companion ticket you’ll need to login to your booking account and go to Other Preferences.
  2. Here check the box next to I require a Personal Assistant/Companion and any other options which are relevant to you.
  3. Now have a look at the What’s on page and book your tickets.
  4. When you get to select your ticket, choose one Disabled ticket and one Essential Companion.
  5. Proceed through the checkout, and when you get to the Order Summary, you will see that one ticket will have been discounted to free.

If you would prefer to do your booking over the phone, then give us a call on 01603 531800. The phone lines are open Monday – Thursday, 10am-5pm.

 


Header image You & I Know, New Duet © Dibs McCallum

Norfolk & Norwich Festival brings tens of thousands of people together in celebration – it has been doing this for nearly 250 years. Through our arts education work, we lead and support celebration, creativity and curiosity in communities across Norfolk.

2021 offers hope for the creative sector, and as an arts charity, we are redoubling our efforts to share meaningful art and cultural experiences with people across Norfolk. We rely on support from our audiences, partners and supporters to continue to bring innovative and inspirational programming and commissioning to the region, and to empower those who might not otherwise have access to the life-changing power of the arts. Find out more about how you can support us, as an individual or as an organisation below.

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