Your Visit

Booking

Booking your tickets

Book online by clicking ‘Book Now’ at the top of an event page. View all Festival events on the What’s On page here

By telephone on 01603 531800. The phone lines are open 10am – 5pm Monday – Thursday

In person, our in person Box Office is currently closed.

Postage Fees

We encourage you to book digital, e-tickets to all events, these will be emailed to you just after booking.

If you would like your tickets posted out, there is a postage charge of £1.50. Tickets are posted 2nd class. Tickets will only be posted out on events more the seven working days in the future.

We take no responsibility for tickets lost in the post.

Postage fees are not refunded if tickets are exchanged or returned to credit.

 

Covid Safety Information

Norfolk & Norwich Festival is following National Guidelines on Covid-19 to ensure that all events are delivered safely.

Read our Covid Safety Information 

 

Discounts & concessions

Under 26 £7.50 tickets on most performances. This is split into two ticket types Under 18 and Age 18-25, both of which are £7.50.

Concessions Jobseekers, students, D/deaf or disabled people, over 60s and Go4Less cardholders are entitled to discounts on most events with a ticket price of £10 or more. Concessions are usually 10% off tickets, although this may vary on some events. Concessions are subject to availability.

 

Refunds & exchanges

If an event is cancelled or you are unable to attend we shall offer an exchange or refund.

Refunds or ticket exchange, at no charge, are available up to 24 hours prior to the event unless you are experiencing Covid-19 symptoms, have had a positive test or are required to isolate, where tickets can be exchanged or refunded up to 3 hours prior to the event.

 

Start times, running times & intervals

All published times, including times on tickets, are start times. A doors time may also be advertised.

All running time information on event pages is approximate and is subject to change. If there is no reference to an interval then the show is likely to run straight through.

Entry & Latecomers

We cannot guarantee late entry to any events. Where late entry is possible latecomers will be asked to wait for a suitable point in the performance to enter.

Re-admission to an event is at the sole discretion of Norfolk & Norwich Festival and the venue staff.

We reserve the right to

  • provide alternative seats to those specified on the tickets
  • refuse admission to an event and request any ticket holder to leave the premises
  • alter programme details if necessary due to unforeseen circumstances

In the event of no admittance no refund, credit or exchanges are offered.

To ensure safety, property searches may be required ahead for entry, this may include bag searches.

 

Reservations

Reservations can only be made for events at least seven days in the future.

Tickets can be reserved for up to four days without payment. After four days, tickets that have not been paid for will be automatically released.

School or large group bookings of over 20 tickets may be held for longer but must be paid for at least two weeks before the event.

To reserve tickets please contact the box office on 01603 531800 or boxoffice@nnfestival.org.uk

 

Film & Photo Consent

Ticket holders consent to filming, photography and sound recording of themselves as part of the audience.

If you would prefer not to be included in any image recording, please speak to a member of Norfolk & Norwich Festival staff or a volunteer. They will be wearing a staff pass at the event and will provide information on how to make sure you are not included. Notices will be posted at the entrance to any venue where photography or video recording is planned, with similar information.

 

Terms and Conditions

Norfolk and Norwich Festival Trust (‘the Festival’) operates its own venues as well as working in partnership with organisations and in public locations.

Tickets for events sold or booked directly by the Festival are subject to the terms and conditions on this page.

Our partners, hired venues and other locations may also have additional specific conditions and requirements. Every effort is made to make these clear at the time of booking and ahead of the event, however the conditions of sale may need to be changed due to unforeseen circumstances.

Liability

Neither Norfolk & Norwich Festival or venues will be responsible for loss, theft or damage to personal belongings.

Governance

Your statutory rights are not affected.

Norfolk & Norwich Festival complies with the EU General Data Protection Regulation (GDPR) 2018 through our Privacy Policy.

Norfolk & Norwich Festival brings tens of thousands of people together in celebration – it has been doing this for nearly 250 years. Through our arts education work, we lead and support celebration, creativity and curiosity in communities across Norfolk.

2021 offers hope for the creative sector, and as an arts charity, we are redoubling our efforts to share meaningful art and cultural experiences with people across Norfolk. We rely on support from our audiences, partners and supporters to continue to bring innovative and inspirational programming and commissioning to the region, and to empower those who might not otherwise have access to the life-changing power of the arts. Find out more about how you can support us, as an individual or as an organisation below.

Make a Donation to Norfolk & Norwich Festival

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