Covid Safety Information
Our 2021 Festival will be a one-off adaptation, with programme and presentation designed especially for Covid-times and following the latest Government guidance.
Booking your tickets
Book online by clicking ‘Book Now’ at the top of an event page. View all Festival events on the What’s On page here
By telephone on 01603 531800. The phone lines are open 10am – 5pm Monday – Friday and 11am – 4pm Saturday
Our Box Office is located in on the second floor of Chantry Place Shopping Centre, near the Chantry Road entrance. In the run-up to the Festival it is open Tues, Thurs and Sat 11am – 4pm, and during the Festival it is open every day.
Advance booking only
To enable safe audience management and to support test and trace, all tickets should be booked in advance. This includes much of the traditionally free
outdoor programme. Tickets will remain available online and at the Box Office up until ten minutes before the event. Only ticket holders will be permitted
admittance to an event
We encourage you to book digital, e-tickets to all the events you’re booking for this year.
If you would like your tickets posted out, there is a postage charge of £1.50. Tickets are posted 2nd class. Tickets will only be posted out on events more the seven working days in the future.
We take no responsibility for tickets lost in the post.
Postage fees are not refunded if tickets are exchanged or returned to credit.
Discounts & concessions
We are so excited to announce that the vast majority of the programme will be available on a ‘Pay What You Want’ basis. Any further discounts or concessions will be displayed here.
Refunds & exchanges
If an event is cancelled or you are unable to attend we shall offer an exchange or refund. Tickets can be returned up to three hours in advance of the event at no charge.
Start times, running times & intervals
All published times, including times on tickets, are start times. A doors time may also be advertised.
All running time information on event pages is approximate and is subject to change. If there is no reference to an interval then the show is likely to run straight through.
Entry & Latecomers
We cannot guarantee late entry to any events. Due to Covid-restrictions, please only arrive at the time stated on your ticket. Where late entry is possible latecomers will be asked to wait for a suitable point in the performance to enter.
Re-admission to an event is at the sole discretion of Norfolk & Norwich Festival and the venue staff.
We reserve the right to
- provide alternative seats to those specified on the tickets
- refuse admission to an event and request any ticket holder to leave the premises
- alter programme details if necessary due to unforeseen circumstances
In the event of no admittance no refund, credit or exchanges are offered.
To ensure safety, property searches may be required ahead for entry, this may include bag searches.
Reservations can only be made for events at least seven days in the future.
Tickets can be reserved for up to four days without payment. After four days, tickets that have not been paid for will be automatically released.
School or large group bookings of over 20 tickets may be held for longer but must be paid for at least two weeks before the event.
To reserve tickets please contact the box office on 01603 531800 or email@example.com
Film & Photo Consent
Ticket holders consent to filming, photography and sound recording of themselves as part of the audience.
If you would prefer not to be included in any image recording, please speak to a member of Norfolk & Norwich Festival staff or a volunteer. They will be wearing a staff pass at the event and will provide information on how to make sure you are not included. Notices will be posted at the entrance to any venue where photography or video recording is planned, with similar information.
Terms and Conditions
Norfolk and Norwich Festival Trust (‘the Festival’) operates its own venues as well as working in partnership with organisations and in public locations.
Tickets for events sold or booked directly by the Festival are subject to the terms and conditions on this page.
Our partners, hired venues and other locations may also have additional specific conditions and requirements. Every effort is made to make these clear at the time of booking and ahead of the event, however the conditions of sale may need to be changed due to unforeseen circumstances.
Neither Norfolk & Norwich Festival or venues will be responsible for loss, theft or damage to personal belongings.
Your statutory rights are not affected.